Boost productivity while improving consistency by avoiding ticket-writing errors from manual work. Implementing WHD means you can automate a range of repetitive tasks related to ticket creation. With a platform like Web Help Desk, technicians can say goodbye to spending unnecessary hours manually creating tickets. Even the slightest uptick in request volume can end up overwhelming your capacity to manually write up and close tickets. For help desk techs tasked with manually creating tickets, it can also be difficult to maintain a consistent and accurate standard when facing a range of end-user inputs. Technicians often receive numerous service ticket requests every day, and it can be a problem if they have to track down missing information to fill out each ticket.
Plus, Web Help Desk offers dynamic input fields you can customize to your needs to ensure users always provide critical information up front. An integrated knowledge base feature can even help customers address issues on their own without creating a ticket.Īdditionally, the WHD platform is designed to automatically convert inbound email service requests into easy-to-use help desk tickets. Channeling requests through a single streamlined platform is easier for both techs and end users, as an established system for managing help desk tickets provides clear instructions and improved visibility. It’s crucial to have effective IT help desk procedures in place to change customer behavior and implement a more effective workflow using centralized service request logging and a web-based service request portal like SolarWinds Web Help Desk. They may even choose to raise the issue in person.
End users desperate for help may log service requests through a range of channels, including email, phone, chat, and social media. In many environments, help desk technicians with no set IT service request system may find themselves dealing with a disorganized flood of questions.
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